TaiMelWillHaden.com: Northland Cable

Internet Outage

January 27, 2010

Our Internet just came back on after a two-day outage.

Northland Cable

Northland Cable -- Greenwood, SC

January 10, 2010

Northland Cable in Greenwood, SC needs to work on their communications.

I filled out an online form for a service request because my Internet hadn't been working for a couple of days. I specifically listed the times and days of the week that I would be home and that I prefer email correspondence, since I live in the 21st century and all.

So, while I'm at work, they call me and leave a voice mail saying they're sending someone to my house right then and it would be great if I could be there to let them in! Obviously (per my email) I wasn't home, so they left a door hanger indicating they were there. Then, they sent me an email asking when I would be home so they could come by. I replied to the email to let them know, once again, when I would be home.

The next day, they sent someone to my house again while I was at work, then called me to ask when I would be home!

No Comment

| Posted in » greenwood SC, Northland Cable

ESPN360.com / Northland Cable

September 21, 2009

21 Sept 2009

I submitted a request to Northland Cable for access to ESPN360.com this morning. They just called back and said they're "sending the request to corporate" and they'll hopefully approve it.

Sure would be nice to catch the Clemson/TCU game this Saturday.

I recommend all of Northland's customers (and non-customers for that matter) to use Northland's online contact form to request ESPN360 as often as possible. On the drop-down box for "nearest local office", I would select your local office and the corporate office. Keep submitting until you get a response.

I still haven't heard from the corporate office, so I'll keep submitting every hour until I hear something. There's no good reason for them to not offer ESPN360.

UPDATE 1 OCT 2009

I finally got a response from Northland, but I had to get snarky to get it:

from Steve Tanabe
to W@gmail.com
date Thu, Oct 1, 2009 at 12:56 AM
subject RE: Contact Us Form / Customer: W

ESPN360 is currently only provided to end users through agreements with their ISPs rather than direct to consumers.

Unfortunately we have not been able to reach a reasonable agreement with ESPN to provide the service to our customers at this time.

Thanks

Sent: Wednesday, September 30, 2009 12:19 PM
To: do-not-reply-99@northlandcabletv.com
Subject: Contact Us Form

ESPN360

Comments:

Why don't your customers have access to ESPN360's streaming online content? We need access to ESPN360 immediately. I've contacted you dozens of times about this and received no response. Do you not care about customer service? There's no excuse for not responding.